For safety and quality assurance purposes, Bactakleen Australia does not accept product returns due to change of mind. Products purchased from third-party vendors and websites such as eBay, Gumtree etc.will also not be accepted. Please do not attempt to send the products back to manufacturer.
All Bactakleen Ultra Mist Fumigation Machines and Power Sprayers come with a standard 12 month warranty, provided that products are purchased directly from this website. It is your responsibility to ensure that the product is registered within 30 days from date of purchase for warranty support.
To submit a claim, please reach out via the contact form and provide us with proof of purchase and a detailed description of any issue/defect. Bactakleen Australia will duly notify you of the final verdict prior to further instructions.
Bactakleen Australia will offer a refund or replacement of same product, whichever deems appropriate on case-by-case basis. No warranty will be provided for any machines that are sourced from another country, unauthorized distributor/agent or machines with missing information (eg. serial numbers, proof of purchase etc)
If applicable, Bactakleen Australia will send you an email notification once your returned item has been received. All returned items will be examined and tested prior to issuance of a replacement/refund.
All approved refunds will be processed by Bactakleen Australia, and a credit will automatically be applied to your nominated credit card within 4-7 business days.
Late or missing refunds
Bactakleen Australia advises that there may be a standard processing time before a refund is credited. You may wish to check with your financial institution or credit card issuer if you have yet to receive the refund credit after 2 weeks from date of refund process as confirmed by Bactakleen Australia.
Refund for Sale items
Only full priced items may be eligible for refund, subject to returns policy as stated above.
Bactakleen Australia will advise on replacement for approved claims only. For safety and quality assurance purposes, Bactakleen Australia does not accept product returns due to change of mind.
Note: You are responsible for your own shipping costs for item returns. You should also consider registered shipping with tracking and insurance as Bactakleen Australia does not guarantee safe delivery of your returned items.